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Hear from customers at the moments that matter, and ask for their advice when you need it.

Ask after a first order, a delivery or a support conversation, and go back to the right customers when you need their view. Every answer lands on their profile, next to the score it explains.

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Feedback overview in dark mode for a fictional retailer: NPS of 31, CSAT of 78 percent, and the comments that need attention listed first.

9:41

Question 1 of 2 How likely are you to recommend Glow Botanica to a friend? 9Very likely 012345678910 Not likelyVery likely Next

Every answer changes what happens next.

Feedback is not a report you read at the end of the month. It is a signal the platform acts on the moment it arrives.

The moment A delivery arrives A journey notices the order has been delivered.
The question A survey asks how it went Two taps in the app, or a message on the channel they use.
The answer It lands on their profile The score and the comment sit next to everything else you know about them.
The response The journey acts on it What happens next depends on what they said.Unhappy: passed to your teamHappy: thanked and asked for a review

Every score, with the reasons behind it.

Feedback overview: NPS of 31 from 134 answers, CSAT of 78 percent, and the number of surveys and comments received.

Everything you need to listen well.

NPSHow likely customers are to recommend you, tracked over time with the answers behind every score.
CSATHow satisfied they were after an order, a delivery or a conversation with your team.
Your own questionsRatings, choices and comments, one question at a time, in your app or on the channel they use.
Sentiment and themesWhat customers say, read for mood and grouped into the topics they mention most.
Ask the right peopleSend a survey to a segment, a journey stage or the customers who just did something.
Only real customersStaff and test accounts are left out, so every number is about the people you serve.

Works with everything else on the platform.

Each module reads and writes the same customer, so what one learns, the others can act on.

Get a live demo of Insights and see what it can do for every customer conversation.

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