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A loyalty programme your finance team trusts as much as your customers do.

Points, tiers, stamps, cashback and paid membership on one ledger, with the expiry, liability and second-person approval finance and auditors ask for.

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The programme your customers want, not the one the software allows.

Run one programme or several, for one brand or a group of partners, on the same engine.

  • Points and tiersEarn and burn with tier thresholds, multipliers and benefits for each tier.
  • StampsBuy nine, get the tenth free, with the reward issued automatically.
  • CashbackA share of spend returned as wallet value, by category, tier or period.
  • QuestsRewards for a first app order, a new category or a friend referred.
  • Paid membershipRecurring benefits, renewals and member-only pricing.
  • CoalitionMembers earn and redeem across partner brands, with settlement for each partner.

Generous for customers, exact for finance.

Every earn, redemption and adjustment is a ledger entry with who, when and why, so the balance can be rebuilt for any date.

  • Redeem 300 points for a free mistEnough pointsPassedGold tier or abovePassedIn stock at this storePassedSame order counted twiceStopped
    Earn and redeemRewards that can’t be gamed.Points come from purchases as they happen. Each purchase earns once, redemptions check balance, tier and stock, and a reversal unwinds the original entry.
  • Outstanding points, valued in randExampleR 412,800
    Expiring within 30 days
    Expiring within 6 months
    Breakage this year
    Expiry and liabilityThe numbers your auditors ask for.Points expire oldest first on your schedule. Finance sees outstanding points valued in rand, breakage and ageing, whenever they need them.
  • +25 pointsSecond approval Proposed by Thandi, store manager: “Late delivery, customer called twice.” ApproveDecline The person who proposed it cannot approve it.
    ControlsTwo people for every manual change.A manual adjustment needs a second person to approve it, and every entry records who made it and why.

Run it on its own, or on the whole platform.

  • On its ownKeyed on the member IDs you already use, connected to your tills and your shop.
  • On the customer platformTiers and balances sit on the same profile your journeys, agents and retail media read.

Built on the Xanite customer platform.

Alongside the platform, every balance and tier can start a journey, shape an offer or set an audience.

Get a live demo of Loyalty and see what it can do for your best customers.

About LoyaltyAdd more detail