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Journeys that respond to what each customer actually does, and meet them where they are.

Every step waits on real behaviour, not a fixed calendar, so each person moves at their own pace and gets the next message that fits them, on the channel they use.

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Starts when No order in 45 days Event: no_order_45_days

Email 15% off your next order Checked against consent

Wait 3 days Or until they order

Push We have missed you Only if they have not ordered

Goal Placed an order Counted, with days to goal

Each customer moves through the steps on their own timeline.

One journey, on the channel each customer actually uses.

Push, WhatsApp, email, SMS and your own app share one builder, one consent record and one set of results.

PushRich notifications that open the page they were written for.
WhatsAppTemplates, media and replies, where many customers already talk to you.
EmailDesigned templates with personalisation and one-click unsubscribe.
SMSShort, reliable messages for the moments that matter most.
In the appMessage Pages, the inbox and surveys, drawn by Xanite.

How it looks in your app

From the first event to the goal, in one place.

Everything a customer programme runs on.

JourneysStart on an event, then send, wait, branch or hand a decision to an agent.
CampaignsOne-off sends to a segment, scheduled or sent now, on any channel.
OffersDiscounts and free gifts attached to a message and tracked through to the order.
TemplatesMessage templates and a content library, so every journey stays on brand.
Agent stepHand a choice inside a journey to an agent, such as which offer this customer gets.
GoalsEvery journey has one, and Xanite counts who reached it and how long it took.

Works with everything else on the platform.

Each module reads and writes the same customer, so what one learns, the others can act on.

Get a live demo of Marketing and see what journeys built around your customers can do.

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